Privacy Policy

1. Introduction

FCL BLOOMTECH LIMITED (“FCL BLOOMTECH”, “we”, “our”, or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fcl-bloomtech.com (the “Site”) or use our services.

Please read this policy carefully. By using our Site or services, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, email address, phone number, organisation)
• Demo request information and use case descriptions
• Communications you send us via contact forms, email, or other channels
• Career application information (CV, cover letter, professional history)

2.2 Information We Collect Automatically

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (operating system, device identifiers)
• Usage data (click patterns, scroll depth, navigation paths)
• Cookie and tracking data (see Section 6 below)

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you request
• Schedule and deliver product demonstrations
• Send relevant communications about our products, research, and events (with your consent)
• Improve and optimise our Site and services
• Analyse usage patterns and maintain security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Where applicable under the GDPR, we process your personal data on the following legal bases:

• Legitimate interests — responding to enquiries, improving our services, security monitoring
• Consent — marketing communications, non-essential cookies
• Contract performance — delivering services to customers
• Legal obligation — compliance with applicable laws

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers — companies that help us deliver our services (e.g. email delivery, analytics, CRM), bound by data processing agreements
• Legal authorities — where required by law or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets

6. Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies — required for the Site to function
• Analytics cookies — to understand how visitors use our Site (Google Analytics 4)
• Marketing cookies — to personalise content and measure campaign effectiveness

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our Site.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiry data is retained for 3 years. Marketing preferences are retained until you unsubscribe.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@fcl-bloomtech.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. However, no internet transmission is completely secure.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact our Data Protection Officer at: